Services
Prompt and direct assistance is our ultimate ambition
The support service packages by HiCo Customer & Product Support are individually tailored to the needs of our customers and offer extensive support services in different levels, based on the Standard Support Package:
Standard Support Package
Find out more about the comprehensive services of the Standard Support Package, for defined Key-Users of our customers.
Extended Support Package
This package is an extension of the Standard Support Package containing analysis-, reporting- and review services.
Maintenance and Support of Customer Solutions
Within the package Maintenance and Support of Customer Solutions, planned man-days will be assigned to possible service packages according to a defined budget. Services will be invoiced according to actual efforts and will be supplied at individual request.
IT-Systemmanagement Support
As a well-established system integrator, HiCo offers a competent analysis of the requested hardware and an optimal support for your IT system management (in-house and customer site).
Case-Related On-Call-Support
On customer demand we provide an on-call service outside the standard support hours in order to be able to interact in specific cases immediately.